There are certain types of merchants that sell goods or services where the final amount they will charge to your Card is unknown at the time they first authorize your Card. Typical merchants in this category include rental car companies, hotels, internet service providers, where the final purchase amount is not known up front. Therefore, your Card may be "authorized" or "have money held" for more than the actual amount of the purchase until the final transaction is complete meaning that those "authorized dollars" are not available for you to spend elsewhere. The timeframe the money is held depends on the transaction type.
Once your purchase is processed by these specific merchants, your "Card Balance" will reflect the amount of your actual purchase and the held funds will become available for immediate use.
If there is a discrepancy with your "Account Balance", please call customer service toll free at 1-877-937-4098 and Walmart MoneyCard will investigate the error at no charge. Walmart MoneyCard cannot release funds back to you without a certified fax or letter from the merchant.