Why did my transaction get declined?

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Why did my transaction get declined?

Transactions can be declined for several reasons:

Your card isn’t activated yet.
Your card has expired.
You locked your card.
An incorrect PIN was entered.
There are insufficient funds in your account.
The transaction looks different than your normal spending patterns.
The transaction violates the terms of your Deposit Account Agreement (e.g. used on unlawful domestic / international gambling websites, to purchase illegal goods / services, or for cash / teller withdrawals at ATMs outside of the U.S. & its territories, Canada, & Mexico.)

If you still need help after you confirmed your card is activated & there are funds in your account to cover the transaction, Contact us for further assistance. Chat & phone support are available 24 hours a day, 7 days a week.

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Must be 18 or older to purchase a Walmart MoneyCard. Activation requires online access and identity verification (including SSN) to open an account. Mobile or email verification and mobile app are required to access all features

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Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

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