What would you like to do?

 If you remember your current password, you may update it by logging in here.

If you forgot your current password, you may request to reset your password here.

Yes, updating your password will change it across all of Walmart MoneyCard’s login portals including our website and app.

Simply click on the Forgot User ID/Password link on the login page. You’ll need your Social Security Number, 16-digit card number and security code (CVV) to recover your User ID.

Set up your Walmart MoneyCard User ID and password by:

1. Create your Walmart MoneyCard User ID here.
   To create a User ID, you’ll need your:
   
   • Card number
   • Expiration date
   • Date of birth
   • ZIP code
2. When asked, enter the last 4 digits of your Social Security number.
3. Come up with a Walmart MoneyCard User ID and choose a password to go with it. Then, fill in some personal information like your security question and a valid email address.
4. Review the information and make sure it’s accurate. If you need to make any changes, simply select Edit to do so. If everything looks good, select Confirm to finish creating your Walmart MoneyCard User ID and password.

Simply click on the Forgot User ID/Password link on the login page. You’ll need your Social Security Number, 16-digit card number and security code (CVV) to reset your password.

Replacement cards are $3.00.

No, once reported lost or stolen, your physical Walmart MoneyCard card is no longer available for use. If you added your card to a digital wallet prior to being lost or stolen, you can still make purchases with your card using Google Pay or Samsung Pay.  

However, you can access existing funds on your account using the Walmart MoneyCard app to pick up cash at Walmart. Visit the Manage Card section in the app and follow the prompts to generate a time-sensitive barcode that allows you access to pick up cash at Walmart. There is a $3 service fee. For more information, please see the section on how to access funds if your card is lost or stolen.

Please click here to report your card lost or you believe it to be lost or stolen. You can also report it in the app, or call (877) 937-4098. Your card will be cancelled and a new one sent.  A replacement card fee may apply. Please see your Cardholder Agreement or Deposit Account Agreement for more information.

Please click here to report your card lost or you believe it to be lost or stolen. You can also report it in the app, or call (877) 937-4098. Your card will be cancelled and a new one sent.

Yes, you can access available funds on your account using the Walmart MoneyCard app to pick up cash at Walmart. Visit the Manage Card section in the app and follow the prompts to generate a time-sensitive barcode that allows you access to pick up cash at Walmart. There is a $3 service fee.

Yes, there is a $3 service fee to pick up cash at Walmart.

Yes, you can access your funds by picking up cash at Walmart after you reported a temporary card lost or stolen. Use the Walmart MoneyCard app and visit the Manage Card section to get started.

To pick up your cash at Walmart, you will need to bring a government-issued photo ID matching the name on your account and the barcode generated with the Walmart MoneyCard app. Cash pick up services are available at the Walmart MoneyCenter or Customer Service center.

When you pick up cash at Walmart, the associate at the MoneyCenter or Customer Service center will ask for your government-issued Photo ID and the barcode generated with the Walmart MoneyCard app. The associate will enter your information to assist in validating your identity and protect your account.

1. Visit any Walmart store and go to the MoneyCenter or Customer Service center.
2. Tell the associate you want to pick up cash, show your government-issued photo ID, and the barcode generated with the Walmart MoneyCard app.
3. Get the cash you need. There is a $3 service fee.

While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

The money was placed on hold to cover the cost of your purchase, but you were declined because the address you provided to the merchant does not match the address Walmart MoneyCard has on file for your card. When this happens, it takes 10 business days for the money to be released back to your card. To update your address, call the number on the back of your card.

There are 3 ways to close your account. Log into your account using the Walmart MoneyCard app and select Settings, Manage Card, Close your Account. Or log into your account at WalmartMoneyCard.com and select Account Management > My Card > Close your Account to see your options:

1. Spend down your balance to $0 – If there is money in your account, use your card to make purchases in stores and online or withdraw money from ATMs nationwide.  Your account will close when your balance reaches $0. 
2. Pick up cash (if your balance is above $22.50) – Create a barcode in the Walmart MoneyCard app to pick up cash at Walmart. A $2.50 - $5.00 retail service fee applies and will be deducted from the cash balance. 
3. Get a refund check – The check will be sent to your address on file within 14 days of closing your account. You won't have access to your funds after a check has been issued. 

Once you close your account, you can view your account statements and transaction history at WalmartMoneyCard.com, but you will no longer be able to access your account using the Walmart MoneyCard app.

Still, need help?  Contact Customer Support at (877) 937-4098 for additional assistance.

If a customer notices unauthorized charges on their account, they should contact Walmart MoneyCard’s Product Support Team at (877) 937-4098. Walmart MoneyCard’s Product Support Team will be able to review the account transaction history and provide assistance.

An average transaction dispute will be resolved within 7-10 business days.

We do not freeze funds while investigating disputes. If a customer recognizes unauthorized activity on their account, we recommend they have a new card issued. When a new card is requested, the current card will become invalid, and it may take up to 10 business days to receive a new card. Expedited card delivery is available for an additional fee.

We know that customers having access to their money is extremely important and we strive to resolve customer issues quickly. Customers should include all relevant details when submitting a claim to help speed up the process.