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User ID and Password

Lost or Stolen Cards

Card Decline

How to Close Your Account

  • Simply spend down the remaining funds on your card to a $0 balance. Then log in to your account, click Help & FAQs tab, and select Contact Us > Select Questions related to my card > Other to be connected to an agent who can assist with closing your account. If you do not wish to use your card to spend your remaining funds, you can also contact us to get a check in the mail. Please note that paper checks can take up to 2 weeks to get to you and you will not have access to your funds after the check has been issued. You can also call us at 877-937-4098.

How to Resolve Your Walmart MoneyCard Complaint

  • Simply spend down the remaining funds on your card to a $0 balance. Then log in to your account, click Help & FAQs tab, and select Contact Us > Select Questions related to my card > Other to be connected to an agent who can assist with closing your account. If you do not wish to use your card to spend your remaining funds, you can also contact us to get a check in the mail. Please note that paper checks can take up to 2 weeks to get to you and you will not have access to your funds after the check has been issued. You can also call us at 877-937-4098.

Mailing Address

To Contact us by mail, write to:

Walmart MoneyCard
P.O. Box 5100

Pasadena, CA 91117-0100