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Lost or Stolen Cards

Fund Access if your Card is Lost or Stolen

Card Decline

How to Close Your Account

  • There are 3 ways to close your account. Log into your account using the Walmart MoneyCard app and select Settings, Manage Card, Close your Account. Or log into your account at WalmartMoneyCard.com and select Account Management > My Card > Close your Account to see your options:

    1. Spend down your balance to $0 – If there is money in your account, use your card to make purchases in stores and online or withdraw money from ATMs nationwide.  Your account will close when your balance reaches $0. 
    2. Pick up cash (if your balance is above $22.50) – Create a barcode in the Walmart MoneyCard app to pick up cash at Walmart. A $2.50 - $5.00 retail service fee applies and will be deducted from the cash balance. 
    3. Get a refund check – The check will be sent to your address on file within 14 days of closing your account. You won't have access to your funds after a check has been issued. 

    Once you close your account, you can view your account statements and transaction history at WalmartMoneyCard.com, but you will no longer be able to access your account using the Walmart MoneyCard app.

    Still, need help?  Contact Customer Support at (877) 937-4098 for additional assistance.

How to Resolve Your Walmart MoneyCard Complaint

  • Important: If you have an issue related to the delivery, quality, or safety of goods/services purchased, you must resolve your dispute directly with the merchant.       ​

    If you have a dispute unrelated to the issues above, please give us a call at 877-937-4098, or fill out the Transaction Dispute Form. If you are unable use the form, write to us directly and be sure to include:​

    • Your name and account number​
    • The amount and date of the disputed transaction(s)​
    • Information about the merchant, including their name and address​
    • The reason you dispute the transaction​

    To help in our investigation, please also provide copies of any applicable documentation:​

    • Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
    • Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
    • Written requests to cancel or stop the transaction(s)​
    • Any other additional information that may be helpful in assisting with your dispute​

    Your form or letter should be mailed to:​

    Green Dot Corporation​
    ATTN: Disputes​
    PO Box 5100​
    Pasadena CA 91117

    To report a lost, compromised, or stolen card, or request a card replacement, give us a call at 877-937-4098. Please note if you are reporting unauthorized activity, the cancellation of your card and the issuance of a new one may be required. ​

    Please see your Cardholder Agreement or Deposit Account Agreement for more information.

  • Please note you are unable to file a dispute for pending transactions, you must wait for transactions to post to file a dispute.

    • Pending transactions occur when a payment has been authorized but hasn't been completed.
    • A pending transaction will affect the amount of credit or funds you have available.
    • Canceling a pending transaction usually requires contacting the merchant who made the charge.
    • Once a pending transaction has posted, you may contact us to dispute it.

    If you notice an unauthorized charge on your account, please consider the details of the transaction before you file a dispute.

    • Some merchants and online retailers appear under different names than where you made the purchase.
    • A quick internet search of the merchant's name, while also comparing the transaction time and amount, may reveal the transaction is accurate.
    • If you made the transaction but believe it posted differently than what you expected, contacting the merchant directly may quickly resolve the issue.
  • We work hard to settle disputes as soon as possible, typically within 45 days. The investigation’s length can be impacted by a number of factors, such as the type of transaction, the merchant involved, etc. If we are unable to reach a decision within 10 business days (20 business days for new accounts) you could be eligible for provisional credit, until a final decision can be determined.​

    A provisional credit is a temporary credit that is issued while we complete our investigation.

  • We will send timely correspondence, updates, and the final resolution of your claim via U.S mail and/or email.

  • A provisional credit is a temporary credit that is issued while we complete our dispute investigation. In order to be eligible for a provisional credit, you must provide a letter of dispute. You can fill out the Transaction Dispute Form or write to us directly. If you are writing us directly, be sure to include:​

    • Your name and account number​
    • The amount and date of the transaction(s)​
    • Information about the merchant, including their name and address​
    • The reason you dispute the transaction(s)​

    Please also provide copies of any applicable documentation:​

    • Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
    • Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
    • Written requests to cancel or stop the transaction(s)​
    • Any other additional information that may be helpful in assisting with your dispute​

    Your completed form or letter should be mailed to:​

    Green Dot Corporation​
    ATTN: Disputes​
    PO Box 5100​
    Pasadena CA 91117​

    If you’re eligible, you can expect this credit to be applied to your account, or a refund check sent to your address on file, by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

  • If you are disputing unauthorized activity on your card, we will make our best efforts to secure your funds by blocking or restricting your card.

    If your card or services have been suspended, we will provide access to your funds by issuing you a new card or a refund check for any remaining balance in your account.

  • If your dispute is denied and a provisional credit was already issued to your account, it will be debited from your account at least 5 business days from the date of the denial letter. Be sure there are sufficient funds in your account to cover the amount that will be debited, as well as any purchases or payments you plan to make. If you do not have sufficient funds in your account to cover the amount that will be debited, your account may be overdrawn.

Fund Access if your Card is Lost or Stolen

  • There are 3 ways to close your account. Log into your account using the Walmart MoneyCard app and select Settings, Manage Card, Close your Account. Or log into your account at WalmartMoneyCard.com and select Account Management > My Card > Close your Account to see your options:

    1. Spend down your balance to $0 – If there is money in your account, use your card to make purchases in stores and online or withdraw money from ATMs nationwide.  Your account will close when your balance reaches $0. 
    2. Pick up cash (if your balance is above $22.50) – Create a barcode in the Walmart MoneyCard app to pick up cash at Walmart. A $2.50 - $5.00 retail service fee applies and will be deducted from the cash balance. 
    3. Get a refund check – The check will be sent to your address on file within 14 days of closing your account. You won't have access to your funds after a check has been issued. 

    Once you close your account, you can view your account statements and transaction history at WalmartMoneyCard.com, but you will no longer be able to access your account using the Walmart MoneyCard app.

    Still, need help?  Contact Customer Support at (877) 937-4098 for additional assistance.

  • Important: If you have an issue related to the delivery, quality, or safety of goods/services purchased, you must resolve your dispute directly with the merchant.       ​

    If you have a dispute unrelated to the issues above, please give us a call at 877-937-4098, or fill out the Transaction Dispute Form. If you are unable use the form, write to us directly and be sure to include:​

    • Your name and account number​
    • The amount and date of the disputed transaction(s)​
    • Information about the merchant, including their name and address​
    • The reason you dispute the transaction​

    To help in our investigation, please also provide copies of any applicable documentation:​

    • Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
    • Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
    • Written requests to cancel or stop the transaction(s)​
    • Any other additional information that may be helpful in assisting with your dispute​

    Your form or letter should be mailed to:​

    Green Dot Corporation​
    ATTN: Disputes​
    PO Box 5100​
    Pasadena CA 91117

    To report a lost, compromised, or stolen card, or request a card replacement, give us a call at 877-937-4098. Please note if you are reporting unauthorized activity, the cancellation of your card and the issuance of a new one may be required. ​

    Please see your Cardholder Agreement or Deposit Account Agreement for more information.

  • Please note you are unable to file a dispute for pending transactions, you must wait for transactions to post to file a dispute.

    • Pending transactions occur when a payment has been authorized but hasn't been completed.
    • A pending transaction will affect the amount of credit or funds you have available.
    • Canceling a pending transaction usually requires contacting the merchant who made the charge.
    • Once a pending transaction has posted, you may contact us to dispute it.

    If you notice an unauthorized charge on your account, please consider the details of the transaction before you file a dispute.

    • Some merchants and online retailers appear under different names than where you made the purchase.
    • A quick internet search of the merchant's name, while also comparing the transaction time and amount, may reveal the transaction is accurate.
    • If you made the transaction but believe it posted differently than what you expected, contacting the merchant directly may quickly resolve the issue.
  • We work hard to settle disputes as soon as possible, typically within 45 days. The investigation’s length can be impacted by a number of factors, such as the type of transaction, the merchant involved, etc. If we are unable to reach a decision within 10 business days (20 business days for new accounts) you could be eligible for provisional credit, until a final decision can be determined.​

    A provisional credit is a temporary credit that is issued while we complete our investigation.

  • We will send timely correspondence, updates, and the final resolution of your claim via U.S mail and/or email.

  • A provisional credit is a temporary credit that is issued while we complete our dispute investigation. In order to be eligible for a provisional credit, you must provide a letter of dispute. You can fill out the Transaction Dispute Form or write to us directly. If you are writing us directly, be sure to include:​

    • Your name and account number​
    • The amount and date of the transaction(s)​
    • Information about the merchant, including their name and address​
    • The reason you dispute the transaction(s)​

    Please also provide copies of any applicable documentation:​

    • Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
    • Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
    • Written requests to cancel or stop the transaction(s)​
    • Any other additional information that may be helpful in assisting with your dispute​

    Your completed form or letter should be mailed to:​

    Green Dot Corporation​
    ATTN: Disputes​
    PO Box 5100​
    Pasadena CA 91117​

    If you’re eligible, you can expect this credit to be applied to your account, or a refund check sent to your address on file, by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

  • If you are disputing unauthorized activity on your card, we will make our best efforts to secure your funds by blocking or restricting your card.

    If your card or services have been suspended, we will provide access to your funds by issuing you a new card or a refund check for any remaining balance in your account.

  • If your dispute is denied and a provisional credit was already issued to your account, it will be debited from your account at least 5 business days from the date of the denial letter. Be sure there are sufficient funds in your account to cover the amount that will be debited, as well as any purchases or payments you plan to make. If you do not have sufficient funds in your account to cover the amount that will be debited, your account may be overdrawn.

Mailing Address

To Contact us by mail, write to:

Walmart MoneyCard
P.O. Box 5100

Pasadena, CA 91117-0100