What would you like to do?

 If you remember your current password, you may update it by logging in here.

If you forgot your current password, you may request to reset your password here.

Yes, updating your password will change it across all of Walmart MoneyCard’s login portals including our website and app.

Simply click on the Forgot User ID/Password link on the login page. You’ll need your Social Security Number, 16-digit card number and security code (CVV) to recover your User ID.

Set up your Walmart MoneyCard User ID and password by:

1. Create your Walmart MoneyCard User ID here.
   To create a User ID, you’ll need your:
   
   • Card number
   • Expiration date
   • Date of birth
   • ZIP code
2. When asked, enter the last 4 digits of your Social Security number.
3. Come up with a Walmart MoneyCard User ID and choose a password to go with it. Then, fill in some personal information like your security question and a valid email address.
4. Review the information and make sure it’s accurate. If you need to make any changes, simply select Edit to do so. If everything looks good, select Confirm to finish creating your Walmart MoneyCard User ID and password.

Simply click on the Forgot User ID/Password link on the login page. You’ll need your Social Security Number, 16-digit card number and security code (CVV) to reset your password.

Replacement cards are $5.00.

If your card is lost or you believe it to be stolen call (877) 937-4098 . We’ll cancel your card and a new one will be sent to you.

If you believe your card was stolen or used without permission, report it immediately by calling (877) 937-4098 so that we can cancel your card and send a new one ASAP.
A fee for a replacement card may apply. Please see your Cardholder Agreement or Deposit Account Agreement.

While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

The money was placed on hold to cover the cost of your purchase, but you were declined because the address you provided to the merchant does not match the address Walmart MoneyCard has on file for your card. When this happens, it takes 10 business days for the money to be released back to your card. To update your address, call the number on the back of your card.

Simply spend down the remaining funds on your card to a $0 balance. Then log in to your account, click Help & FAQs tab, and select Contact Us > Select Questions related to my card > Other to be connected to an agent who can assist with closing your account. If you do not wish to use your card to spend your remaining funds, you can also contact us to get a check in the mail. Please note that paper checks can take up to 2 weeks to get to you and you will not have access to your funds after the check has been issued. You can also call us at 877-937-4098.

If a customer notices unauthorized charges on their account, they should contact Walmart MoneyCard’s Product Support Team at (877) 937-4098. Walmart MoneyCard’s Product Support Team will be able to review the account transaction history and provide assistance.

An average transaction dispute will be resolved within 7-10 business days.

We do not freeze funds while investigating disputes. If a customer recognizes unauthorized activity on their account, we recommend they have a new card issued. When a new card is requested, the current card will become invalid, and it may take up to 10 business days to receive a new card. Expedited card delivery is available for an additional fee.

We know that customers having access to their money is extremely important and we strive to resolve customer issues quickly. Customers should include all relevant details when submitting a claim to help speed up the process.