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Walmart MoneyCard App

Balance and transaction history

  • Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending" purchase until the merchant actually collects the money from us, which is when it becomes a “posted" purchase. You can review your pending and posted purchases on the Transaction History page.

  • Quickly check your balance and transaction history online 24/7 by logging in to WalmartMoneyCard.com or the mobile app.

    You may also add your mobile number with Walmart MoneyCard by logging in to your account and selecting Account Settings. Then you can text the following commands to 43411:
    To get your balance, text “BAL Last4″ to 43411 (where Last4 is the last 4 digits of your card number). To check your transactions, text “HIST Last 4” to 43411 (where Last4 is the last 4 digits of your card number).

    We don’t charge customers to receive a text message, but your carrier data and message rates still apply.

  • If you think you may have been scammed, please contact your local police department. To report an error for a recent purchase you do not recognize in your transaction history, you can contact us.

  • This is the amount of money that has been set aside for purchases made with your card, but have not yet been collected by the merchant.

  • It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

    In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, PO Box 5100 Pasadena, CA 91117. Write to us as soon as you can if you think an error has occurred in your card account. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Walmart MoneyCard Written History Request, PO Box 5100 Pasadena, CA 91117. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place.

    We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

    You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

  • Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount. Once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use. Availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance. In some instances, the initial pending transaction will not include the tip. Once your purchase is processed by the merchant, the tip will be included in the amount posted to the account.

  • Many website and phone merchants process all of their orders at the end of the day. It may take 24 – 48 hours before you see the charge on your card.

    Another reason is that most website and phone order companies only charge your card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

  • Many website and phone merchants will do what’s called a “dollar authorization." This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

Making purchases

Walmart MoneyCards

  • If you got your card at a store, you can register and use the limited use Starter Card inside the package to make purchases online or in-store everywhere Visa debit is accepted in the U.S.

  • Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

  • Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

  • While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

  • Your Walmart MoneyCard can be used as either a credit or debit transaction. Debit transactions will require a Personal Identification Number (PIN), so only choose this option if you already have a PIN set up.

  • It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

    In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, PO Box 5100 Pasadena, CA 91117 or call us at (866) 795-7597. Call us or write to us as soon as you can if you think an error has occurred in your card account. If writing us, a Transaction Dispute Form is available for your convenience at WalmartMoneyCard.com. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, PO Box 5100 Pasadena, CA 91117 or by calling (866) 795-7597. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

    We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

    You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

  • You can use your card to make purchases everywhere Visa debit is accepted in the U.S.

  • Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount. Once the purchase is processed, the money will be released and your balance will be adjusted.

    Availability of the pre-authorized money can take up to 10 business days (up to 90 days for car rentals) to be released back into your card balance.

Walmart MoneyCard with Cash Back Rewards

  • Yes, returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

  • Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.

    Please refer to your Deposit Account Agreement for more information.

  • Replace entire answer with (note this is a duplicate with same question in section- Making Purchases- Walmart MoneyCard with Cash Back Rewards) : Just use Walmart MoneyCard to make all your purchases at Walmart. When you do you will earn Cash Back Rewards of three percent (3%) on qualifying purchases made at Walmart.com using your Card or your Card number, two percent (2%) at Murphy USA and Walmart fuel stations, and one percent (1%) on qualifying purchases at Walmart stores in the United States (less returns and credits) posted to your Card during each Reward Year, up to a maximum of $75 per Reward Year. Only the use of your debit card or debit card number to purchase Walmart goods or services is considered a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for the purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your debit card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your debit card or bank account to another bank account or credit card account, and transactions conducted at WalmartMoneyCard.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

Register

ATMs

Bank Transfer

Expired or expiring cards

Pay bills

  • You can pay anyone in the United States that you would normally pay by check or automatic debit. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. You can view a complete list of billers when you add your first payee. If your biller accepts electronic payments, your payment can often be made as early as the next business day as long as you submit your payment request prior to 1:00pm ET.

    You can also send paper checks to companies or individuals. This might include rent checks to your landlord, the payment to your paper deliverer, or a gift for grandma. Paper checks are sent via US mail so delivery timeframes vary, but are usually within 5 business days. Please plan your payments accordingly. You may not send payments to any recipient outside of the United States.

  • It is easy to sign up for Online Bill Pay!

    1. Select “Online Bill Pay” from the navigation bar
    2. Click on the “Sign Up Now” button on the right side of the page
    3. After you have accepted the Bill Payment Agreement and verified your email, you’ll be ready to pay bills using your card

    Please note that only personalized cards are eligible to enroll in the Online Bill Pay Service.

  • Each time you submit a bill payment, you will be able to see both the debit date — the date the funds will be removed from your card balance and the payment date — the earliest day that the biller may receive the bill payment.

    If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00pm ET. If you submit your request for payment after 1:00pm ET, your electronic payment will be received by the biller on the second business day after your scheduled payment.

    You also have the ability to schedule any payment to arrive on any future business day, up to a year in advance. Our payment calendar allows you to view the date your money will leave your card, as well as the earliest date your money may be received by your payee.

  • Walmart MoneyCard will not charge any fees for the use of the bill payment service.

  • With Walmart MoneyCard, it’s easy to make on-time payments while on the go or from the comfort of your home.

    TOP 3 REASONS TO TRY BILL PAY:

    • Convenient – No need to write checks, pay for stamps, or make special trips to pay your bills
    • Easy – Set up one-time or recurring bill payments and pay your bills automatically
    • Organized – Track and control your payments in one convenient place
  • It is your responsibility to make sure there are sufficient funds in your account before 1:00pm ET on the date the payment is scheduled for debit from your account.

    If you schedule a payment prior to 1:00pm ET today with a debit date of today, we will attempt to process the payment immediately, or on the next business day if today is not a business day. If there are not enough funds to cover the payment, you will see a message that the payment was declined.

    If a payment fails due to insufficient funds, you can deposit money into your account and resubmit the payment with the same debit date if the additional funds are deposited prior to 1:00pm ET. If your additional funds are deposited after 1:00pm ET, you will need to resubmit your payment with a debit date of the following business day. Please check that the funds have been posted to your account prior to resubmitting the payment.

    If you have scheduled a payment for a future date, we will attempt to authorize the payment on that future date.If there are not enough funds to cover the payment by 1:00pm ET on that date, then the bill payment will fail and we will send you a failure notification by e-mail. You should check your e-mail to ensure that your scheduled future payments are made.

    You must provide a valid e-mail address when you enroll for Online Bill Pay. E-mail is the only means by which we communicate payment failure notifications.

Cash Back for the Walmart MoneyCard with Cash-Back Rewards program

Prize Savings

  • Keep an average daily balance of $500 or more in your MoneyCard Savings to earn the maximum amount of entries (500 entries each month). The more you save, the more chances you have to win.

  • The odds of winning a prize depend on the total number of eligible entries received during each Entry Period, by all participants. You can increase your chances of winning by earning the maximum amount of entries each month. You can earn up to 500 entries every Entry Period.

  • Entries are calculated based on your average daily balance in the MoneyCard Savings for the entry period. You will receive one (1) entry for the monthly drawing for every one dollar ($1.00), rounded up to the nearest dollar, of your average daily balance each Entry Period, up to a maximum of five hundred (500) entries. For example, if your average daily Vault balance is $143.25, we’ll round it up to 144 entries. An Entry Period begins the 1st of each month through 11:59 pm Pacific Time of the last day of each month.

  • Winners are selected at random from among all eligible entries received during the Entry Period, and drawings are held once a month. Prizes are awarded on a monthly basis during the program duration. See official rules for a schedule of drawing dates.

  • If you win, you will be notified by the Administrator by email within three (3) business days from the date of the Random Drawing (on or about the 12th of each month) with further instructions on how to claim your prize. Grand Prize winners will be required to sign and return an Affidavit within three (3) calendar days from the date of attempted notification or the Grand Prize may be forfeited in its entirety and awarded to an alternate winner. Upon verification of eligibility and the completion of the Affidavit, your cash prize will be credited directly to your Walmart MoneyCard. If you entered via an alternative method of entry, your winnings will be emailed to you in the form of a Walmart e-gift card. To learn more about the alternative method of entry, see official rules.

  • Participating is easy! Save as little as $1 in your MoneyCard Savings to earn an entry in the monthly entry period, up to a maximum of 500 entries per month. The more you save, the more chances you have to win. 
    To start using your Savings, you’ll need to enable the feature, verify your email address and agree to the Service Agreement and the Electronic Communications Agreement. Log in to walmartmoneycard.com or the Walmart MoneyCard App to get started. To learn about how you can enter without having a Walmart MoneyCard, see the official rules.

  • We want to help you put money aside for emergencies or future purchases. So we created Prize Savings, an incentive program that allows you to participate in a monthly drawing for cash prizes just for stashing funds in your MoneyCard Savings. By having as little as $1 in your Savings during an Entry Period, you’ll automatically gain entry into a monthly drawing to win one of 1000 cash prizes! The more money you save, the more entries you’ll earn. You will earn one entry for each dollar in your Savings during the Entry Period (based on average daily vault balance), up to a maximum of 500 entries. A total of 1,000 cash prizes will be awarded every month during the program; 1 Grand Prize winner will receive $1,000 and 999 additional cash prize winners will receive $25. See official rules for entry periods, drawing schedules, and details.

  • One thousand (1000) prizes will be awarded each month of the promotion. 1 Grand Prize of $1,000 and 999 additional cash prizes of $25 will be awarded each month.

Family Accounts

Budget

  • When building your budget, enter what you spend on each month in the Expenses field. Examples include rent, cable, utility or electric bill, car insurance, car payment, etc.

  • When building your budget, enter what you earn each month in the Income field. Examples include paychecks, federal and state government benefits, etc.

  • This feature is only available to the Walmart MoneyCard product with the Cash-Back Rewards program and Walmart MoneyCard Preferred cardholders.
    Build a budget to better understand your income and expenses, and assist you in managing your money. This budget is NOT directly tied to your account, so we will not send money to pay bills as a result of your inputs. Similarly, your direct deposits and bill payments will not automatically appear in your budget. At the end of each month, compare your budget estimates to your transactional history to see what’s really happening with your money.

  • Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending" purchase until the merchant actually collects the money from us, which is when it becomes a “posted" purchase. You can review your pending and posted purchases on the Transaction History page.

  • Quickly check your balance and transaction history online 24/7 by logging in to WalmartMoneyCard.com or the mobile app.

    You may also add your mobile number with Walmart MoneyCard by logging in to your account and selecting Account Settings. Then you can text the following commands to 43411:
    To get your balance, text “BAL Last4″ to 43411 (where Last4 is the last 4 digits of your card number). To check your transactions, text “HIST Last 4” to 43411 (where Last4 is the last 4 digits of your card number).

    We don’t charge customers to receive a text message, but your carrier data and message rates still apply.

  • If you think you may have been scammed, please contact your local police department. To report an error for a recent purchase you do not recognize in your transaction history, you can contact us.

  • This is the amount of money that has been set aside for purchases made with your card, but have not yet been collected by the merchant.

  • It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

    In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, PO Box 5100 Pasadena, CA 91117. Write to us as soon as you can if you think an error has occurred in your card account. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Walmart MoneyCard Written History Request, PO Box 5100 Pasadena, CA 91117. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place.

    We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

    You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

  • Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount. Once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use. Availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance. In some instances, the initial pending transaction will not include the tip. Once your purchase is processed by the merchant, the tip will be included in the amount posted to the account.

  • Many website and phone merchants process all of their orders at the end of the day. It may take 24 – 48 hours before you see the charge on your card.

    Another reason is that most website and phone order companies only charge your card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

  • Many website and phone merchants will do what’s called a “dollar authorization." This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

Walmart MoneyCards

  • If you got your card at a store, you can register and use the limited use Starter Card inside the package to make purchases online or in-store everywhere Visa debit is accepted in the U.S.

  • Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

  • Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

  • While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

  • Your Walmart MoneyCard can be used as either a credit or debit transaction. Debit transactions will require a Personal Identification Number (PIN), so only choose this option if you already have a PIN set up.

  • It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

    In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, PO Box 5100 Pasadena, CA 91117 or call us at (866) 795-7597. Call us or write to us as soon as you can if you think an error has occurred in your card account. If writing us, a Transaction Dispute Form is available for your convenience at WalmartMoneyCard.com. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, PO Box 5100 Pasadena, CA 91117 or by calling (866) 795-7597. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

    We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

    You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

  • You can use your card to make purchases everywhere Visa debit is accepted in the U.S.

  • Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount. Once the purchase is processed, the money will be released and your balance will be adjusted.

    Availability of the pre-authorized money can take up to 10 business days (up to 90 days for car rentals) to be released back into your card balance.

Walmart MoneyCard with Cash Back Rewards

  • Yes, returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

  • Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.

    Please refer to your Deposit Account Agreement for more information.

  • Replace entire answer with (note this is a duplicate with same question in section- Making Purchases- Walmart MoneyCard with Cash Back Rewards) : Just use Walmart MoneyCard to make all your purchases at Walmart. When you do you will earn Cash Back Rewards of three percent (3%) on qualifying purchases made at Walmart.com using your Card or your Card number, two percent (2%) at Murphy USA and Walmart fuel stations, and one percent (1%) on qualifying purchases at Walmart stores in the United States (less returns and credits) posted to your Card during each Reward Year, up to a maximum of $75 per Reward Year. Only the use of your debit card or debit card number to purchase Walmart goods or services is considered a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for the purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your debit card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your debit card or bank account to another bank account or credit card account, and transactions conducted at WalmartMoneyCard.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

  • You can pay anyone in the United States that you would normally pay by check or automatic debit. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. You can view a complete list of billers when you add your first payee. If your biller accepts electronic payments, your payment can often be made as early as the next business day as long as you submit your payment request prior to 1:00pm ET.

    You can also send paper checks to companies or individuals. This might include rent checks to your landlord, the payment to your paper deliverer, or a gift for grandma. Paper checks are sent via US mail so delivery timeframes vary, but are usually within 5 business days. Please plan your payments accordingly. You may not send payments to any recipient outside of the United States.

  • It is easy to sign up for Online Bill Pay!

    1. Select “Online Bill Pay” from the navigation bar
    2. Click on the “Sign Up Now” button on the right side of the page
    3. After you have accepted the Bill Payment Agreement and verified your email, you’ll be ready to pay bills using your card

    Please note that only personalized cards are eligible to enroll in the Online Bill Pay Service.

  • Each time you submit a bill payment, you will be able to see both the debit date — the date the funds will be removed from your card balance and the payment date — the earliest day that the biller may receive the bill payment.

    If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00pm ET. If you submit your request for payment after 1:00pm ET, your electronic payment will be received by the biller on the second business day after your scheduled payment.

    You also have the ability to schedule any payment to arrive on any future business day, up to a year in advance. Our payment calendar allows you to view the date your money will leave your card, as well as the earliest date your money may be received by your payee.

  • Walmart MoneyCard will not charge any fees for the use of the bill payment service.

  • With Walmart MoneyCard, it’s easy to make on-time payments while on the go or from the comfort of your home.

    TOP 3 REASONS TO TRY BILL PAY:

    • Convenient – No need to write checks, pay for stamps, or make special trips to pay your bills
    • Easy – Set up one-time or recurring bill payments and pay your bills automatically
    • Organized – Track and control your payments in one convenient place
  • It is your responsibility to make sure there are sufficient funds in your account before 1:00pm ET on the date the payment is scheduled for debit from your account.

    If you schedule a payment prior to 1:00pm ET today with a debit date of today, we will attempt to process the payment immediately, or on the next business day if today is not a business day. If there are not enough funds to cover the payment, you will see a message that the payment was declined.

    If a payment fails due to insufficient funds, you can deposit money into your account and resubmit the payment with the same debit date if the additional funds are deposited prior to 1:00pm ET. If your additional funds are deposited after 1:00pm ET, you will need to resubmit your payment with a debit date of the following business day. Please check that the funds have been posted to your account prior to resubmitting the payment.

    If you have scheduled a payment for a future date, we will attempt to authorize the payment on that future date.If there are not enough funds to cover the payment by 1:00pm ET on that date, then the bill payment will fail and we will send you a failure notification by e-mail. You should check your e-mail to ensure that your scheduled future payments are made.

    You must provide a valid e-mail address when you enroll for Online Bill Pay. E-mail is the only means by which we communicate payment failure notifications.

  • Keep an average daily balance of $500 or more in your MoneyCard Savings to earn the maximum amount of entries (500 entries each month). The more you save, the more chances you have to win.

  • The odds of winning a prize depend on the total number of eligible entries received during each Entry Period, by all participants. You can increase your chances of winning by earning the maximum amount of entries each month. You can earn up to 500 entries every Entry Period.

  • Entries are calculated based on your average daily balance in the MoneyCard Savings for the entry period. You will receive one (1) entry for the monthly drawing for every one dollar ($1.00), rounded up to the nearest dollar, of your average daily balance each Entry Period, up to a maximum of five hundred (500) entries. For example, if your average daily Vault balance is $143.25, we’ll round it up to 144 entries. An Entry Period begins the 1st of each month through 11:59 pm Pacific Time of the last day of each month.

  • Winners are selected at random from among all eligible entries received during the Entry Period, and drawings are held once a month. Prizes are awarded on a monthly basis during the program duration. See official rules for a schedule of drawing dates.

  • If you win, you will be notified by the Administrator by email within three (3) business days from the date of the Random Drawing (on or about the 12th of each month) with further instructions on how to claim your prize. Grand Prize winners will be required to sign and return an Affidavit within three (3) calendar days from the date of attempted notification or the Grand Prize may be forfeited in its entirety and awarded to an alternate winner. Upon verification of eligibility and the completion of the Affidavit, your cash prize will be credited directly to your Walmart MoneyCard. If you entered via an alternative method of entry, your winnings will be emailed to you in the form of a Walmart e-gift card. To learn more about the alternative method of entry, see official rules.

  • Participating is easy! Save as little as $1 in your MoneyCard Savings to earn an entry in the monthly entry period, up to a maximum of 500 entries per month. The more you save, the more chances you have to win. 
    To start using your Savings, you’ll need to enable the feature, verify your email address and agree to the Service Agreement and the Electronic Communications Agreement. Log in to walmartmoneycard.com or the Walmart MoneyCard App to get started. To learn about how you can enter without having a Walmart MoneyCard, see the official rules.

  • We want to help you put money aside for emergencies or future purchases. So we created Prize Savings, an incentive program that allows you to participate in a monthly drawing for cash prizes just for stashing funds in your MoneyCard Savings. By having as little as $1 in your Savings during an Entry Period, you’ll automatically gain entry into a monthly drawing to win one of 1000 cash prizes! The more money you save, the more entries you’ll earn. You will earn one entry for each dollar in your Savings during the Entry Period (based on average daily vault balance), up to a maximum of 500 entries. A total of 1,000 cash prizes will be awarded every month during the program; 1 Grand Prize winner will receive $1,000 and 999 additional cash prize winners will receive $25. See official rules for entry periods, drawing schedules, and details.

  • One thousand (1000) prizes will be awarded each month of the promotion. 1 Grand Prize of $1,000 and 999 additional cash prizes of $25 will be awarded each month.

  • When building your budget, enter what you spend on each month in the Expenses field. Examples include rent, cable, utility or electric bill, car insurance, car payment, etc.

  • When building your budget, enter what you earn each month in the Income field. Examples include paychecks, federal and state government benefits, etc.

  • This feature is only available to the Walmart MoneyCard product with the Cash-Back Rewards program and Walmart MoneyCard Preferred cardholders.
    Build a budget to better understand your income and expenses, and assist you in managing your money. This budget is NOT directly tied to your account, so we will not send money to pay bills as a result of your inputs. Similarly, your direct deposits and bill payments will not automatically appear in your budget. At the end of each month, compare your budget estimates to your transactional history to see what’s really happening with your money.

Mailing Address

To Contact us by mail, write to:

Walmart MoneyCard
P.O. Box 5100

Pasadena, CA 91117-0100