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Walmart MoneyCard Help Center
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Why was I charged when my card was declined during the online purchase?

The money was placed on hold to cover the cost of your purchase, but you were declined because the address you provided to the merchant does not match the address we have on file for your card. When this happens, it takes 10 business days for the money to be released back to your card.

If you need to update the address on your Walmart MoneyCard account, log into your account using the Walmart MoneyCard app and tap Settings > Personal Info or go to WalmartMoneyCard.com then and click on Account Management > My Information or click here.

Related questions

Must be 18 or older to purchase a Walmart MoneyCard. Activation requires online access and identity verification (including SSN) to open an account. Mobile or email verification and mobile app are required to access all features.

Walmart MoneyCards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

The "Spark" design ( * ), Walmart and Save money. Live better are marks and/or registered marks of Walmart, Inc.

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