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How can I be eligible for a provisional credit (if eligible) and how long will it take?

A provisional credit is a temporary credit that is issued while we complete our dispute investigation. In order to be eligible for a provisional credit, you must provide a letter of dispute. You can fill out the Transaction Dispute Form or write to us directly. If you are writing us directly, be sure to include:​

  • Your name and account number​
  • The amount and date of the transaction(s)​
  • Information about the merchant, including their name and address​
  • The reason you dispute the transaction(s)​

Please also provide copies of any applicable documentation:​

  • Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
  • Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
  • Written requests to cancel or stop the transaction(s)​
  • Any other additional information that may be helpful in assisting with your dispute​

Your completed form or letter should be mailed to:​

Green Dot Corporation​
ATTN: Disputes​
PO Box 5100​
Pasadena CA 91117​

If you’re eligible, you can expect this credit to be applied to your account, or a refund check sent to your address on file, by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

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