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Welcome to the
Walmart MoneyCard Help Center
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How long does the Dispute Investigation process take?

We work hard to settle disputes as soon as possible, typically within 45 days. The investigation’s length can be impacted by a number of factors, such as the type of transaction, the merchant involved, etc. If we are unable to reach a decision within 10 business days (20 business days for new accounts) you could be eligible for provisional credit, until a final decision can be determined.​

A provisional credit is a temporary credit that is issued while we complete our investigation.

Related questions

Must be 18 or older to purchase a Walmart MoneyCard. Activation requires online access and identity verification (including SSN) to open an account. Mobile or email verification and mobile app are required to access all features.

Walmart MoneyCards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

The "Spark" design ( * ), Walmart and Save money. Live better are marks and/or registered marks of Walmart, Inc.

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