How much does the Walmart MoneyCard cost?
There are several Walmart MoneyCard cards to choose from, each with a different fee plan. To learn more, visit the Fee Plan page for the card you’re interested in.
How old do you have to be to use the Walmart MoneyCard?
All cardholders must be at least 18 years old.
Where can I get a Walmart MoneyCard?
Walmart MoneyCard is available at participating Walmart stores nationwide. Find one near you
Can I get a Walmart MoneyCard if I have bad credit?
Yes. There are no credit checks required to get a Walmart MoneyCard. However, Federal law requires us to obtain, verify, and record information that identifies people before they open an account. This means you will need to provide your name, address, birthdate, Social Security number, phone number, and other personal information. All personal information provided by the cardholder during card setup will be verified.
Is this card anonymous?
No. The cardholder's name will be embossed on the card and the cardholder's personal information will be kept on record. All personal information provided by the cardholder during card setup will be verified.
Does buying or using this card build my credit rating?
No. This is not a credit card. Walmart MoneyCard is a reloadable prepaid card and does not build credit history.
Why do I have to provide my Social Security number and date of birth to get a personalized card?
Federal law requires us to obtain, verify, and record information that identifies people before they open an account. This means you will need to provide your name, address, birth date, Social Security number, phone number, and other personal information. All personal information provided by the cardholder during card setup will be verified.
How long does it take to get my personalized card in the mail?
Your new personalized card will arrive in the mail two weeks after you successfully set up the card you bought at Walmart. If it has been more than two weeks since you set up the card you bought, and you haven't received your personalized card, please report it on the Card Not Received page.
If you used the Create Your Own Card feature: Once your image is approved, allow 2 weeks for the card to be delivered by mail.
How do I check my card balance or transaction history?
You may also get your balance and transaction history by sending a text message. Carrier message and data rates apply.
Are there limits on how much money I can put on my card?
Yes. The maximum daily cash reload limit is $2,999, but maximum in-store reload limits also apply and you may not load cash to your card at any time the funds balance on your card exceeds $2,999. See your cardholder agreement for more information.
How did my transaction go through even though I didn’t have enough money on the card?
In certain instances, because of the way transactions are processed, your transaction could have gone through even though you did not have enough money on your card. As a result, your balance would be negative. Your next reload will be first used to cover the negative balance, and any remaining funds will be available for use. Please refer to your Cardholder Agreement for more information.
What if someone steals my card or uses it without my permission?
If you lose your card or believe it to be stolen, click here to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file. A lost/stolen card replacement fee may apply.
To dispute a posted charge, fill out the Transaction Dispute Form. Note that you cannot dispute a transaction until it is posted.
If you let someone use your card or card number, you are responsible for those transactions.
What happens when I return merchandise?
Merchants are responsible for crediting your card. Store return policies may vary.
If a merchant cancels a transaction before it is posted, it may take up to 10 days for the authorization hold to be removed from your card. During this time, you will not have access to these funds.
If you receive a credit on your card and you did not make the original purchase using your card, your card will be suspended from use, and we will request additional documentation to reinstate the card.
What do I do with the card after I've spent the money?
There are many easy ways to add money to your card. Reload fees may apply. Visit the Add Money page to learn more.
Can I buy and set up more than one card in my name?
Yes, but we reserve the right to limit the number of cards issued to a single cardholder.
I bought something for X amount of dollars, but I was only charged $1. Why?
Many merchants will make sure that your card is valid by holding a $1.00 until they ship the merchandise. Then, they'll charge the full amount.
I bought something online and the transaction was declined even though I had enough money. Why?
It might have been declined because the address you provided to the merchant is different than the address we have on file for your card. If you need to update your address, click here.
I bought something for X dollars, but more than X dollars is being held on my card. Why?
There are certain types of merchants that sell goods or services where the final amount they will charge to your card is unknown at the time they first authorize your card. Typical merchants in this category include rental car companies, hotels, and internet service providers, where the final purchase amount is not known up front. Therefore, your card may be authorized or have money held for more than the actual amount of the purchase until the final transaction is complete, meaning those "authorized dollars" are not available for you to spend elsewhere. The timeframe the money is held depends on the transaction type.
Can I get a second card to give to a friend or family member?
Yes. To get a second card, the second cardholder must be at least 18 years old and pass the identity verification process. Both cards will have the same account number and access to the same available funds loaded onto the card. A second card fee of $3 may apply. There is no additional monthly charge for the second card. You can request a second card by clicking here.
How can I get a second cardholder removed from my account?
To remove the second cardholder on file, the primary cardholder must cut the 2nd card in half and mail it to:
Walmart MoneyCard Lost/Stolen Department
P.O. Box 1187
Monrovia, CA 91017
If you are the primary cardholder but are unable to mail the 2nd cardholder’s card back, call the number on the back of your card and request that the 2nd cardholder be removed from the account. Only the primary cardholder will be able to change information on an account.
What are the fees for my card?
Visit the Fee Plan page to find the fees for your specific card.
How do I get my monthly service fee waived?
Your first fee is deducted 10 days after card setup or 90 days after purchase if you do not register. The next month’s fee is waived when you load at least $500 in a calendar month (excludes any amount received using the Send Money feature) or get payroll or government benefits direct deposited to your card. See your cardholder agreement for more information.
Your first fee is deducted 10 days after card setup or 90 days after purchase if you do not register. The next month’s fee is waived when you load at least $1,000 in a calendar month (excludes any amount received using the Send Money feature). See your cardholder agreement for more information.
There is no monthly service fee waiver for this card. Your first fee is deducted 10 days after card setup or 90 days after purchase if you do not register.
Original GE Capital Retail Bank cardholders:
If you purchased your card at a Walmart store, your first fee is deducted 10 days after card setup or 90 days after purchase if you do not register. If you ordered your card online, your first fee is deducted when you add funds to your card.
The next month’s fee is waived when you load at least $1,000 in a calendar month (excludes any amount received using the Send Money feature). See your cardholder agreement for more information.
How can I reload or add money to my card?
You can add more money to your card with cash or by a cashing a check at any participating Walmart store, by enrolling in Direct Deposit, or through an online bank transfer. Reload and check cashing fees apply. Limits apply. Not available in all states or stores. To learn more about all the ways to add money to your card, visit the Add Money page.
How do I begin using Direct Deposit?
Ask your payroll or benefits office if they offer direct deposit. If they do, click here, and we will create a personalized direct deposit form for you.
Fill out the Direct Deposit Form, give it to your payor, and they will enroll you.
Once you've submitted your form, you will normally start receiving your pay on your card within 1 to 2 pay periods.
Do I have to direct deposit my entire paycheck or benefits check? How much of my pay can I elect for direct deposit?
In general, employers allow direct deposit of part of a paycheck, while federal government benefits agencies do not. Contact your payroll department or benefits agency for more information.
If you enroll in direct deposit for federal government benefits (such as Social Security, Supplemental Security Income, Veterans Benefits, or Federal Civil Service), the entire amount of your benefit payment must be deposited to your Walmart MoneyCard
How can I be sure the direct deposit was made?
You can review your Transaction History online to ensure the deposit was made.
My direct deposit was supposed to be deposited today, but I don't see it on my available balance. What happened?
The exact time of day that your paycheck is deposited onto your card might vary from payday to payday. If you are concerned about the status of your direct deposit, follow these steps:
Contact your payor to verify that the direct deposit was sent. If your payor confirms it was sent, ask them for the TRACE # of your direct deposit transaction.
Once you have the TRACE #, call the automated Walmart MoneyCard Support Line at 1-877-937-4098 and we will investigate the transaction. NOTE: If you have recently reported your card lost or stolen, please make sure to tell the Customer Support Specialist when you call.
If you enrolled in direct deposit for federal benefits, you should contact the agency that administers your benefit.
Social Security and Supplemental Security Income: Contact the Social Security Administration at 1 (800) 772-1213 or visit the Social Security website
Veterans Benefits: Contact the Department of Veterans Affairs at 1 (877) 838-2778
Federal Civil Service: Contact the Office of Personnel Management/ Civil Service at 1 (888) 767-6738.
How do I cancel my direct deposit?
To cancel your direct deposit, you must contact your employer or the payor of your benefits. They will tell you how to cancel the service. When cancelling direct deposit, please allow up to 2 pay periods for the request to be processed.
How can I get my tax refund direct deposited to my card?
When you fill out your tax return, enter your card's routing and direct deposit number in the space provided on your tax form. <Log in to your account> for this information. Note that for direct deposit and tax refund purposes, your card is designated as a checking account; check that box on your tax form
How do I check the status of my tax refund?
We do not have the status of your tax refund. The IRS provides
for when federal refunds will be sent. If you have not yet received your refund and would like to check the status,
visit the IRS web site at
www.irs.gov and select "Where's My Refund" or call the IRS Refund Hotline at (800) 829-1954.
For information about your state refund, contact your state government agency.
Can I receive tax refunds for other people on my card?
No. In accordance with IRS guidelines, you cannot direct someone else’s refund to your card. If we receive a tax refund intended for individuals other than the cardholder, the refund will be rejected, your card may be blocked, and the money may be returned to the IRS. For more information about tax refunds, visit the IRS website.
This service is provided by Walmart. For more information, go to the Walmart check cashing information page.
A merchant keeps charging my card every week/month. Why?
These may be recurring transactions which are automatically charged to your card. Examples of merchants that may use recurring transactions include video rental services, internet service providers, health clubs, insurance companies, or cable TV services. Contact the service provider or merchant directly if you want to cancel these services.
Are there any merchants where I can’t use my card?
Walmart MoneyCards may not be accepted by certain types of merchants such as casinos, gambling web sites, and merchants in certain foreign countries.
What happens when I use my Walmart MoneyCard at the gas station?
Paying at the pump with the credit function may cause up to a 7-day hold because you swipe and authorize your card before pumping. To be charged the exact amount you pump, choose debit and use your PIN. You can also pay the attendant and be charged the exact amount you pump.
What happens when I use my Walmart MoneyCard at a restaurant?
Restaurants will verify if you have enough money on your card for the dining bill, plus an estimated tip. This amount may be held for up to 7 days or until the actual transaction is posted to your card. The funds are held and unavailable for other purchases.
Can I use my card to rent a car?
Your Walmart MoneyCard may be used to rent a car, but rental car companies "authorize" (have money held) for much more money than the actual cost of the rental car. The reason is that the rental car company won't know if they need to charge you for additional expenses like gas, car damage, or extra days until you return the vehicle. These authorized funds will be held and unavailable for you to spend until the final transaction is posted to your statement. This means that you might not have access to these funds for as long as 90 days. To avoid problems when you rent, our advice is to first call the rental car company and ask them what their policy is regarding the use of prepaid debit cards.
What happens when I use my Walmart MoneyCard to reserve or pay for a hotel bill?
Hotels may put a hold on the amount of your estimated bill, making that amount unavailable for other purchases. When you check out, the hold may take up to 10 days.
What if I return merchandise?
Merchants are responsible for crediting your card. Store return policies may vary. If a merchant cancels a transaction before it is posted, it may take up to 10 days for the authorization hold to be removed from your card. During this time, you will not have access to these funds.
If you receive a credit on your card and you did not make the original purchase using your card, your card will be suspended from use, and we will request additional documentation to reinstate the card.
What are pending transactions?
Pending transactions are transactions in which your card may be authorized or have money held for more than the actual amount of the purchase until the final transaction is complete -- meaning that those authorized dollars are not available for you to spend elsewhere.
What are posted transactions?
Posted transactions are purchases, bill payments, and credits that have been processed by the merchant's bank. In most cases, it takes about a day or two for the transaction amount to be deducted or credited to your account after a transaction is made. When the transaction has finished processing, the status changes from "pending" to "posted" on your transaction history.
In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, P.O. Box 1187, Monrovia, CA 91017 or call us at (866) 963-6224. Contact us as soon as you can if you think an error has occurred in your card account. If writing us, a Transaction Dispute Form is available for your convenience at www.walmartmoneycard.com. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, P.O. Box 1187, Monrovia, CA 91017 or by calling (866) 963-6224. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time, we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. Click here for more details. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.
You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.
How does Visa Purchase Security work?
This service is provided by Visa. For more information, visit My Benefits.
How does MasterCard Purchase Assurance work?
This service is provided by MasterCard. For more information, visit My Benefits.
Can I withdraw cash from ATM machines and banks with my card?
Yes, with a personalized card or a temporary card purchased through Walmart Check Cashing after successful identity verification. All other cards cannot perform ATM transactions or other cash withdrawals until the personalized card is activated. Walmart MoneyCards issued by Green Dot Bank cannot be used at ATMs outside the United States.
I forgot my PIN. How do I reset it?
Click here to create a new PIN.
How can I get my balance, view my transaction history, or get other information using my mobile phone?
Use your mobile phone to get important account information like account balance, transaction history or even nearby ATMs. Once you're enrolled to receive text alerts, use the text commands below, and we'll text you the information you need. Carrier message and data rates apply. Click here to enroll.
|If you want to||Text this command to 96411 (or WM411)|
|Get your available balance||“BAL XXXX” (XXXX is the last 4 digits of your card number)|
|See your transaction history for the last 30 days||“HIST XXXX” (XXXX is the last 4 digits of your card number)|
|Find a reload location||“LOC ZZZZZ” (ZZZZZ is the zip code or city, state)|
|Find nearby ATMs that won’t charge you a withdrawal fee||“ATM ZZZZZ” (ZZZZZ is the zip code or city, state)|
|Find a nearby station that participates in the Walmart gas discount program1||“WMGAS ZZZZZ” (ZZZZZ is the zip code or city, state)|
|Show the text commands above||HELP|
|Stop receiving all text alerts||STOP|
1When you use your Walmart MoneyCard to purchase gas at participating Murphy USA and Walmart gas stations, you will get a 3¢ per gallon discount. The discount is available through 1/31/15. The 3¢ per gallon discount applies to the regular street price and cannot be used in conjunction with the Sam’s Club Member discount. Offer not valid at Walmart gas stations in Alabama.
What are Account Alerts?
Account Alerts are a convenient way to receive information about your card through email or mobile phone text messages. Set up alerts to keep track of your card balance, purchases, direct deposits and other card activity. We do not charge customers to receive a text message. However, carrier message and data rates apply. Click here to get started.
What types of Account Alerts can I get?
Select from a variety of alerts that will be sent to your email or as a text message to your mobile phone.
We do not charge customers to receive a text message. However, carrier message and data rates apply. Click here to get started.
Why does the balance on my account alert differ from what is shown online and over the automated telephone service?
The balance shown in each alert is current as of the date and time displayed in the alert. To get your up-to-date balance, you may also send a text message to get balance information on-demand. (Click here for more information.) Carrier message and data rates apply.
How do I cancel account alerts?
You can turn off mobile phone and email alerts at any time through our website. Click here to select the account alerts you want to stop. To stop all alerts to your mobile phone, text STOP to 96411 (or WM411).
What is the Walmart Pharmacy Discount Program?
The Walmart Pharmacy Discount Program allows you to save on brand and generic prescriptions at participating Walmart Pharmacy locations. Visit your local Walmart Pharmacy for more details or call 800-972-0943 (select option 2).
Note: The Walmart Pharmacy Discount Program is offered by Wal-Mart Stores, Inc., and is no way affiliated with Green Dot Bank (the issuer of the Walmart MoneyCard) or Green Dot Corporation (the service provider for the Walmart MoneyCard). Green Dot does not provide, and is not responsible for, any services provided under the Walmart Pharmacy Discount Program.
Are there any exclusions or restrictions with the Walmart Pharmacy Discount Program?
Visit My Benefits page for more information.
My image was rejected. What do I do now?
A: Review the Image Guidelines and make sure you’re following them. Return to the Create Your Own Card page via the Account Management menu option to upload a new image. You will have 3 total attempts to get an image approved following the Image Guidelines. If none of your 3 images are acceptable, we will send you a standard personalized Walmart MoneyCard if you don’t already have one.
What size and format does my image/photo need to be?
A: Picture files can be in JPEG (.jpg, .jpeg), PNG (.png), GIF (.gif), or Bitmap (.bmp) formats. The minimum file size should be at least 50KB in size and at least 600 x 600 pixels (the tiny dots on a computer screen that make an image). You cannot upload an image that is less than 600 pixels along its smallest side. The maximum file size cannot exceed 10 megabytes (MB).
Can I change the image on my card?
No. Once you upload your image and it is approved, you cannot change it.
How long will it take until I receive the card I designed?
Once your image is approved, allow 2 weeks for the card to be delivered by mail.
Will my existing card work until the card I designed arrives?
You can use the card you bought at Walmart for purchases.
Can I add another cardholder to my account and get a card with a different image?
No, if you order a second card (for a $3 fee), it will have the same image as your primary card.
This service is only available to:
Is there a fee for the Online Bill Pay Service?
We do not charge any bill payment transaction fees.
How do I get started with online bill payment?
Select <Pay Bills & People> from the navigation bar.
Click the "Sign Up Now" button on the right side of the page.
After you have accepted the legal agreements and verified your email address, you will be ready to pay bills using your card.
This service is only available to:
Who can I pay?
You can pay anyone in the U.S. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. To pay a biller that does not accept electronic payments, a paper check will be mailed.
Is there a minimum or maximum amount I can pay someone?
There is no minimum amount that can be paid, but there is a $1,000 maximum limit on each individual bill payment. Your bill payments will also count against the daily $2,999 spend limit on the card.
When will my payees receive their money?
Each time you submit a bill payment, you will be able to see both the debit date (the date the funds will be removed from your card balance) and the payment date (the earliest day that the biller may receive the bill payment).
If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00 pm ET. If you submit your request for payment after 1:00 pm ET, your electronic payment will be received by the biller on the second business day after your scheduled payment.
You also have the ability to schedule any payment to arrive on any future business day, up to a year in advance. Our payment calendar allows you to view the date your money will leave your card, as well as the earliest date your money may be received by your payee.
What happens if there is not enough money to cover a payment?
Your payment will be declined. It is your responsibility to make sure there are sufficient funds on your card before 1:00 pm ET on the date the payment is scheduled for debit from your card.
If your payment is declined due to insufficient funds, then you will need to resubmit the payment request once you have loaded sufficient funds onto the card.
If you schedule a payment prior to 1:00 pm ET today with a debit date of today, we will attempt to process the payment immediately, or on the next business day if today is not a business day. If there are not enough funds to cover the payment, you will see a message that the payment was declined.
If you have scheduled a payment for a future date, we will attempt to authorize the payment on that future date. If there are not enough funds to cover the payment by 1:00 pm ET on that date, then the bill payment will fail and we will send you a notification by email.
You must provide a valid email address when you enroll for online bill pay. Email is the only means by which we communicate payment failure notifications.
You may also sign up for the Walmart MoneyCard Online Bill Pay Service. There is no fee to use this service.
Note that only personalized Plus and Preferred cards are eligible to use the Send Money feature.
Can I send money to someone outside the U.S.?
No. Send Money is limited to U.S. residents.
You can send up to $500 in one day and $1,000 in 30 days.
You can only cancel a Send Money transaction which is listed as “Unclaimed.” To cancel, go to the transaction in the Home Overview page, click “Cancel,” then confirm the cancellation. If the transaction has already been claimed, or has any other status such as Expired, Rejected or Cancelled, you cannot cancel it.
The recipient can receive the money you sent by loading it to a PayPal account. The money will be instantly sent to PayPal if the email or phone used is already confirmed with PayPal. Otherwise, PayPal will send the recipient information on how to create a PayPal account or link the email / phone to an existing PayPal account.
You should first ask the recipient to check their spam or junk folder (if sending by email) or their cell reception (if sending by text message). If the recipient still does not receive the notification, you can cancel the original Send Money transaction and try again.
If you have sent money to the wrong email address or cell phone, you should cancel that transaction right away. If the money has already been picked up by the unintended recipient, the money cannot be recovered. To avoid this, always make sure to double check the recipient information before sending money.
This feature is only available to Walmart MoneyCard Preferred customers
What is the Online Vault?
Online Vault is a feature available only to Walmart MoneyCard Preferred cardholders. With Online Vault, you can set money aside for a rainy day or a specific goal. There are no additional fees to use the Online Vault, and money in your Vault does not earn interest. To use the Online Vault, you must first agree to the Electronic Communications Agreement and have a verified email address.
How do I transfer money in and out of the Online Vault?
From the Home Overview, enter the amount you’d like to move in or out, then press + to add money to Online Vault, or - to remove money from Online Vault. Move money in and out online at no additional charge. Limits apply.
What are the limits for using Online Vault?
Money in your Online Vault is included in the total card balance limit. Transfers to and from Online Vault do not count toward monthly service fee waivers or promotional credits.
How can I spend the money in my Online Vault?
The purpose of the Online Vault is to help you keep money aside, so that it is not spent. Therefore, money in the Online Vault cannot be spent on purchases or cash withdrawals. To access money in the Online Vault, you must first transfer it from the Online Vault to the card, and then you can spend it as desired.
This feature is only available to Walmart MoneyCard Preferred customers.
What is Budget?
The budget feature is only available to Walmart MoneyCard Preferred cardholders. Build a budget to better understand your income and expenses, and assist you in managing your money. This budget is NOT directly tied to your account, so we will not send money to pay bills as a result of your inputs. Similarly, your direct deposits and bill payments will not automatically appear in your budget. At the end of each month, compare your budget estimates to your transactional history to see what’s really happening with your money.
What are expenses in the Budget feature?
When building your budget, enter what you spend on each month in the Expenses field. Examples include rent, cable, utility or electric bill, car insurance, car payment, etc.
What is income in the Budget feature?
When building your budget, enter what you earn each month in the Income field. Examples include paychecks, federal and state government benefits, etc.
This benefit is only available to Walmart MoneyCard Preferred customers.
How does Rapid Payroll Direct Deposit work?
You must be enrolled in direct deposit with your employer. Many employers notify the bank of payroll direct deposits before your “official” payday. If we receive sufficient early notice, we will deposit your pay on the card early.
Ask your employer when they submit their direct deposit information to the bank.
Your employer may not submit early every pay period.